FAQ2018-12-16T22:01:20+00:00

FAQ

How does Kilouett work?

I own a coffee shop and I want to join the Kilouett network2018-12-12T13:44:28+00:00

You can contact us via the “Suggest A Coffee Shop” option from the profile menu in app.

We are looking for new coffee shops to partner with, and would love to hear from you!

The Kilouett keeps crashing! What should I do?2018-12-12T13:46:00+00:00

We are sorry you’re having issues with Kilouett!

Write an email with the details to let us know, and try closing and re-opening Kilouett. Make sure you have an internet connection and if it still doesn’t work, try reinstalling Kilouett.

Why are you not in my area?2018-12-12T13:46:53+00:00

We are continually adding new areas to the Kilouett network!

If there’s an area you’d like to see on Kilouett, let us know! If you would like to see a coffee shop partnering with us, you can go to “Suggest A Coffee Shop” from the profile menu in app and let us know.

What if I don’t want you to know where I am and my GPS is turned off?2018-12-12T13:48:06+00:00

No problem! If your GPS is off, the coffee shop list and the previous orders will allow you to purchase the coffee. It might be less intuitive, but we respect your privacy!

If you ever want the partnering coffee shops locations to appear in order of distance, turn your GPS option on!

Do I have to stick with only one Kilouett coffee shop?2018-12-12T13:49:08+00:00

No. That’s the wonder of Kilouett. You have the opportunity of discovering new coffee shops every day, drinking all of your Kilouett at one location, or anything in between.

Can I buy Kilouett plans for friends and family?2018-12-12T13:49:40+00:00

Yes! You can buy any of our plans and give them to friends and families. HOW?

I bought a brand new phone, now Kilouett isn’t letting me into my account. What do I do?2018-12-12T13:50:20+00:00

Contact us and we’ll take care of it right away so that you’re not left without any caffeine for the day!

Do I get exclusive prices for using Kilouett?2018-12-12T13:51:36+00:00

Yes! You get exclusive prices thanks to our partnering coffee shops that work with us to enhance your experience at all levels.

Can I see my past Kilouett history somewhere?2018-12-12T13:52:14+00:00

Yes! You can see all your Kilouett history under “Order” from the Kilouett’s menu at the bottom of the screen.

Is there anything I can’t purchase using Kilouett?2018-12-12T13:53:18+00:00

At this time, extra shots (outside of the double size of espresso), fancy syrups, non-dairy milk options and food are not included. Some seasonal and more elegant versions of coffees may not be included. If you see a menu item that has not been updated in Kilouett, please contact us.

We are working hard to get you all variations of everything!

Is an Internet connection required to use Kilouett?2018-12-12T13:56:06+00:00

Yes. Kilouett will not work unless you have either a WiFi or mobile connection.

Most of our partnering coffee shops have WiFi for customers, so if you’re having problems connecting to your cell service, you can always ask to connect to their network.

How do I pay for Kilouett?2018-12-12T13:56:35+00:00

Once you have selected your plan, you will be able to purchase the plan with ApplePay.

Kilouett does not store your payment information as we are only concerned about enhancing your coffee shop experience.

How do I get started with Kilouett?2018-12-12T13:57:25+00:00

To enjoy the best coffee shop experience is to download Kilouett and sign in. You’ll select the plan that best fits your taste and drinking habit. Then you’ll see a list/map of all of our locations around you and can explore.

When you’re ready, order your coffee on your way to, or in our partnering coffee shops and use your plan to order your coffee with Kilouett. Scan the QR code or pass the phone to the barista, so they introduce the coffee shop secret PIN. That’s it! Once the order is validated you will enjoy your coffee.

How do I know which Kilouett coffee shops are near me?2018-12-12T13:38:26+00:00

You can either click here to check out the coffee shops we work with or review the interactive map included in Kilouett.

The interactive map shows you the coffee shops that are open and closed. All shops with the dark coffee are open, and all locations with grey coffee are closed. Toggle on and off the legend to learn more

If I’m travelling, can I use Kilouett outside of my city?2018-12-12T13:42:54+00:00

Yes! You can see Kilouett in Berlin. Your account will be accepted at our partnering coffee shops.

We’re working hard to get Kilouett in as many places as possible, so follow us to find new partners wherever you are.

I own a business. Do you offer package deals that I can use to get Kilouett for my employees?2018-12-12T13:41:31+00:00

Yes. Write an email to fibanez@gmail.com, and we can give you some more information.